This Refund & Cancellation Policy explains the terms applicable to payments made for premium digital content on History17.
As History17 provides digital content that can be accessed electronically, customers should review the description of the premium content and the applicable price before completing a purchase.
History17 provides digital content only. No physical product is shipped to the customer.
Premium access is provided electronically through the History17 website after successful confirmation of payment.
Premium access may be offered for a one-time payment of ₹269, unless a different price is clearly displayed on the website at the time of purchase.
The applicable price and the content included with the purchase will be displayed before the customer completes the payment.
A customer may cancel or leave the purchase process at any time before completing the payment. No payment will be charged by History17 for an order that has not been successfully completed.
If a payment is declined, cancelled, or otherwise unsuccessful, premium access will not normally be activated.
If an amount has nevertheless been deducted from the customer's bank account or payment method but the payment is not successfully confirmed by History17, the customer may contact us with the relevant transaction details so that the payment status can be checked.
If a customer has successfully completed payment but premium access is not activated due to a technical or system-related problem, the customer should contact History17 using the details provided on the Contact Us page.
We will verify the payment and, where appropriate, restore or provide the purchased access or process an appropriate resolution.
Because History17 provides digital content, refund requests may be subject to the nature of the purchase, whether the purchased content has already been accessed, and applicable laws and regulations.
Customers who believe they are entitled to a refund may contact us with their registered mobile number, payment ID or transaction reference, date of payment, and a description of the issue.
Each refund request will be reviewed based on the circumstances of the transaction and applicable laws.
If a customer is charged more than once for the same purchase due to a duplicate transaction or technical issue, the customer should contact us with the relevant transaction details.
After verification, duplicate payments may be refunded through the applicable payment method, subject to the payment gateway's processing procedures.
If you believe that a payment was made from your account or payment method without your authorization, please contact us immediately and also notify your bank or payment service provider where appropriate.
We may request transaction information necessary to investigate the issue.
Where a refund is approved, the refund will normally be initiated through the payment gateway or payment method used for the original transaction.
The time taken for the refunded amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other payment service provider.
History17 does not sell physical products. Therefore, physical product returns or exchanges are not applicable to purchases made through the website.
For refund requests, duplicate payments, failed transactions, or other payment-related issues, please contact us through the details provided on our Contact Us page.
Please include your payment ID or transaction reference whenever possible so that we can locate the transaction and investigate the issue more efficiently.
History17 may update this Refund & Cancellation Policy from time to time. Any updated version will be published on this page together with the revised "Last Updated" date.
Changes to this policy will not affect rights or obligations that have already arisen from completed transactions, except where required by applicable law.